RESPONSIVE WEB
Office Search
ROLE
Product Designer
DURATION
6 months
(Dec 2020 - May 2021)
METHODS
User Research
Usability Testing
Concept Testing
Visual Design
Interaction Design
Overview
Traditional office search and leasing process is arduous and complex. Raise platform, a tech enabled brokerage exists to help our clients find and manage the workplace they love.
Challenge
The client-side platform was centered on supporting clients through a single transaction, with no additional affordances and visibility given into other deals that may be in flight.
How might we support clients who have multiple office searches and help them navigate the complexities of the process while finding the workplace they love?
Goal
Allow clients to view simultaneous searches and those with across multiple markets in an effort to give them a more comprehensive view of their real estate strategy. Mobile optimization is another primary focus to elevate the collaboration experience.
UNDERSTAND
Platform Audit
User Research
Discovery
IDEATE
Design Explorations
Design System
Concept Testing
DEFINE
Design Brief
Scope
User Interviews
VALIDATE
Usability Testing
Concept Testing
Handoff Guide
Office Search Process
4 main stages were identified during and after the office search experience. We wanted to get a deeper understanding of what the search process looks like for the clients and brokers.
1. Planning
The brokers work to understand the client’s needs and preferences. They also educate the client on the process.
Brokers do market research to evaluate and find listings that might work for the client. They look together and create a short list of ones they’d want to tour.
2. Touring
Client and brokers go to view the spaces in person because it will will help close on and envision what clients really want. They would Tour until a Proposal has been fully negotiated and accepted.
3. Proposals
Once client has selected the spaces they’re interested in, the broker requests proposals from the Landlord. Client reviews the details of the proposals and compares between the different ones. Broker helps outline the pros & cons of all.
4. Negotiation
Client and broker send counter proposals to negotiate better deals, and this goes back and forth between LL and client until something that works for both parties is established.
Identifying Client Types
01
First time clients searching for an office
Views deal progress and a clear path forward in their dealroom, along with general research tools for the market of their search that are always accessible
03
Client with multiple searches
View active searches from a summary level to easily track progress of each search. From the summary views, users can drill into each search to experience the same functionality present today in the client side platform
02
Client that has a single search
View current status and a summary of updates in their search
04
Client that has no active search
Track their leases and the market, with easy ability to start a new search
DASHBOARD
“I’m not sure what I need to do after i review the listings.”
TOURS
“How do i view the floorplan? The text and images are all squished when I’m on my phone”
LISTINGS
“How are all these listings added into my dealroom? I’m confused how these are sorted.”
NAVIGATION
“This link only shows 1 of my 2 searches. How can I view all of my searches in a single view?”
LISTINGS
“I can’t see all of these spaces on a map. Is there a way to see all of the listings on a map view?”
LISTING DETAILS
“Why are all of these listing details empty? Are these accurately displayed?”
Key Findings
Colors & Typography
Final Designs
